Privacy policy

Privacy Policy

Last Updated: July 15, 2026

At Vrindaa, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience on vrindaajewelry.in is safe, secure, and transparent.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or communicate with us. By using our website and services, you agree to the practices described in this Privacy Policy.

Our store is powered by Shopify, which provides the secure e-commerce platform that enables us to offer our products and services.

Information We Collect

To provide you with the best possible shopping experience, we may collect the following information:

Personal Information

When you place an order or create an account, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address

Payment Information

To process your payments securely, payment-related information may be collected by our trusted payment partners, including:

  • Credit Card Details
  • Debit Card Details
  • UPI Information
  • Net Banking Details
  • Payment Confirmation

Vrindaa does not store your complete card or banking details on its servers.

Account Information

If you create an account, we may collect:

  • Login Credentials
  • Saved Addresses
  • Wishlist
  • Order History
  • Account Preferences

Order Information

We may collect details related to your purchases, including:

  • Products Purchased
  • Cart Items
  • Wishlist Items
  • Returns
  • Exchanges
  • Refund Requests
  • Previous Orders

Device & Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

This information helps us improve website performance and provide a better shopping experience.

How We Collect Your Information

We collect your information in different ways, including:

Information You Provide

We collect information when you:

  • Create an account
  • Place an order
  • Contact our customer support
  • Subscribe to our newsletter
  • Participate in promotions or surveys
  • Submit reviews or feedback

Automatically Collected Information

Some information is collected automatically when you use our website through cookies and similar technologies, including:

  • Pages Visited
  • Products Viewed
  • Shopping Activity
  • Device Information
  • Website Performance Data

Information from Trusted Partners

We may receive limited information from trusted partners such as:

  • Shopify
  • Payment Gateways
  • Shipping Partners
  • Analytics Providers
  • Marketing Platforms

These partners only process information necessary to provide their respective services.

How We Use Your Information

We use your personal information to provide a secure, seamless, and personalized shopping experience.

Your information may be used to:

  • Process and deliver your orders.
  • Verify and complete payments securely.
  • Provide customer support.
  • Manage your account and order history.
  • Send order confirmations and shipping updates.
  • Process returns, refunds, and exchanges.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Detect and prevent fraud or unauthorized activities.
  • Comply with applicable legal obligations.
  • Send promotional emails or offers (only where permitted and subject to your communication preferences).

We only use your information for legitimate business purposes and do not sell your personal information to third parties.

Sharing of Your Personal Information

Vrindaa values your privacy and does not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted service providers only when necessary to operate our business and provide our services effectively.

Your information may be shared with:

Shopify

Our online store is powered by Shopify, which securely hosts our website and processes information required to operate the store.

Payment Service Providers

To securely process your payments, we may share the required payment information with trusted payment gateways and financial institutions.

Shipping & Logistics Partners

To deliver your orders, we may share your name, contact number, and shipping address with our courier and logistics partners.

Technology & Analytics Providers

We may use trusted third-party services to help us:

  • Improve website performance
  • Understand customer behaviour
  • Monitor website traffic
  • Prevent fraud
  • Enhance user experience

Legal Authorities

We may disclose your personal information if required by law or when necessary to:

  • Comply with legal obligations
  • Prevent fraud or illegal activities
  • Protect our rights, customers, or business
  • Respond to lawful government requests

Shopify & Payment Security

Our website is powered by Shopify, one of the world's leading e-commerce platforms.

Shopify securely processes information necessary to provide our online store and shopping experience. Payment transactions are handled through secure payment gateways that use industry-standard encryption technologies.

Vrindaa does not store your complete credit card, debit card, or banking details on its own servers.

For more information about how Shopify handles personal information, you may refer to Shopify's Privacy Policy.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Improve website performance
  • Understand customer behaviour
  • Measure website traffic
  • Provide a better shopping experience

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

Third-Party Services & Links

Our website may contain links to third-party websites, social media platforms, or external services.

Please note that these websites operate independently and have their own privacy policies.

Vrindaa is not responsible for the privacy practices, content, or security of third-party websites that are not owned or controlled by us.

We encourage you to review their privacy policies before providing any personal information.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you:

  • New product launches
  • Exclusive offers
  • Discounts
  • Seasonal collections
  • Brand updates

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Please note that even if you opt out of promotional communications, we may still send essential emails related to your orders, payments, shipping updates, returns, or account activity.

Children's Privacy

Our website and services are intended for individuals who are legally capable of making purchases under applicable laws.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

If you believe that a child has provided personal information through our website, please contact us so we can investigate and take appropriate action.

Data Security

At Vrindaa, protecting your personal information is one of our highest priorities. We implement appropriate technical, administrative, and organizational security measures to safeguard your personal data against unauthorized access, misuse, alteration, disclosure, or destruction.

Your payment transactions are processed through secure and encrypted payment gateways. While we take every reasonable step to protect your information, please understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We also recommend that you keep your account credentials confidential and avoid sharing your login information with anyone.

Data Retention

We retain your personal information only for as long as it is necessary to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Maintain your account and purchase history.
  • Process returns, refunds, and warranty claims.
  • Comply with applicable legal, tax, and regulatory requirements.
  • Resolve disputes and enforce our policies.

Once your personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request details of the personal information we hold about you.

Right to Correct

You may request correction of inaccurate or incomplete personal information.

Right to Delete

You may request deletion of your personal information, subject to applicable legal and business obligations.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time. This will not affect the legality of any processing carried out before your request.

Right to Marketing Preferences

You may choose to stop receiving promotional emails or marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Please note that you may still receive transactional communications related to your orders, shipping updates, returns, warranty claims, or account activity.

Exercising Your Rights

If you wish to exercise any of your privacy rights or have questions regarding your personal information, please contact us using the details provided at the end of this Privacy Policy.

To protect your privacy, we may request certain information to verify your identity before processing your request.

We aim to respond to all genuine requests within a reasonable timeframe and in accordance with applicable laws.

International Data Transfers

As our website is powered by Shopify and supported by trusted third-party service providers, your personal information may be processed or stored on secure servers located outside your country of residence.

Whenever personal information is transferred internationally, we rely on appropriate safeguards and security measures to help protect your data in accordance with applicable privacy laws.

Data Accuracy

We encourage you to ensure that the personal information you provide to us is accurate, complete, and up to date.

If any of your information changes, such as your contact details or shipping address, please update your account or contact us so that we can maintain accurate records and provide you with the best possible service.

Fraud Prevention

To protect both our customers and our business, we may monitor transactions and account activity for the purpose of detecting fraudulent, suspicious, or unauthorized activity.

If we reasonably believe that an order or transaction is fraudulent or violates our Terms of Service, we reserve the right to cancel the order, suspend the transaction, or take any other action necessary to protect our customers and business.

Changes to This Privacy Policy

Vrindaa reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we provide.

Any updates will be published on this page along with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect, use, or protect your personal information, please feel free to contact us.

Vrindaa

Email: vrindaa2107@gmail.com

Location: Mumbai, Maharashtra, India

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

We aim to respond to all privacy-related inquiries as quickly as possible.

Your Trust Matters

At Vrindaa, trust is the foundation of everything we do. We are committed to protecting your privacy with the same care and attention that goes into crafting every piece of our 925 Sterling Silver jewellery.

We value your confidence in us and continuously strive to maintain a secure, transparent, and reliable shopping experience for every customer.

Thank you for choosing Vrindaa.